Email alert problem

Hi,



I'm using your software since the begining of the week and i have trouble with the Email alert.

When i run the test with my smtp internal server (lotus notes) or trought my gmail account, no problem, i receive the test mail. The smtp parameters was well configured in the settings.conf file but i never received an alert when a server become down. I run the debug mode but there is nothing in the debug file about any Email after an alert.

I have no firewall or antivirus running and i can send Email from my PC trought my smtp server with another product (kiwi, sawmill etc.)



Your product seems to be attractive but i need to solve this issue to continue my tests.



Thank's for your advice.



P.S. sorry for my poor english, i'm french .

What is the debug output of the alerting module when you trigger an alert ?



The debug output of the alerting module is the output from the s-alerts.exe component. To run in debug mode, do as follows:

1) Stop the ServersCheck Monitoring Service

2) Double click on the monitoring_manager.exe

3) From the command prompt in the main ServersCheck directory, type following:

s-alerts.exe > debug.txt

4) Let a monitor fail for which you have an email alert option defined.

5) Reply with the debug.txt and the information sent to the s-alerts.exe window

Thanks for your quick answer.



With Gmail settings :



Debug.txt -->



#

#

# ServersCheck Alerting & Notification Component

# version 8.2.4

#

#

# (c) Copyright 2003-2010 - ServersCheck BVBA

# www.serverscheck.com

#

#

# IP address:

#

#

# 001 Tue Nov 23 14:48:04 2010 SMS CSCA set to

# 001 Tue Nov 23 14:48:04 2010 SMS COM port set to

# 001 Tue Nov 23 14:48:04 2010 SMS Pin code has to be inactive!

Syntaxe du nom de fichier, de répertoire ou de volume incorrecte.



# GSM Tue Nov 23 14:48:06 2010 Could not connect to device # GSM Tue Nov 23 14:48:06 2010 Reading incoming SMS messages

# GSM Tue Nov 23 14:48:06 2010 Checking arrival, iteration 1

Syntaxe du nom de fichier, de répertoire ou de volume incorrecte.







s-alerts.exe window -->



C:Program FilesServersCheck_Monitoring>s-alerts.exe > debug.txt

can't open device: .

at /<C:Program FilesServersCheck_Monitorings-alerts.exe>Device/Modem.pm line

471

can't open device: .

at /<C:Program FilesServersCheck_Monitorings-alerts.exe>Device/Modem.pm line

471

Thread 1 terminated abnormally: Can't call method "purge_all" on an undefined va

lue at /<C:Program FilesServersCheck_Monitorings-alerts.exe>Device/Modem.pm l

ine 561.





Regards,



Olivier

What is the content of your sms.conf file? (in the /conf/ subdirectory)

I don't use sms and i never configure sms settings.



sms.conf file -->



gsmmodem

<X><X>0000

%l (%g - %d) changed to %s at %t. Reason: %e



<X>

Can you download following build:

http://upgrade.serverscheck.net/monitoring_software/s-alerts.exe



and replace the current installed one with the one downloaded.



Then try again and see if it works.

Still the same. Test mail works but nothing else.

Could you send the debug output again?