We are getting alerts of powerfail from my.infrastructuremonitoring.com even thought the SensorGateway does not report the power to have failed and the power is stable.

Hi,

It is less complicated than it sounds: a support ticket is always submitted through your order page.

I got a note from our cloud team that they identified an issue and are working on it.

Hi

No it does not work that way. Not sure where you found that you had 10 available tickets.

you can email it to support if you have a support contract, otherwise please post it here.

can you provide a read only access to one device because the 19:17 being offline is normal - it should report its status every 5 minutes

today all my sensor went offline on the myinf website and the ios app.

yes due to the way javascript works on some configurations and the memory limitation of the device. Also you could try to increase the refresh rate of the web server or manually refresh the page.

The external sensors still disappear quite frequently on the web interface as well. Is that also part of the design?

Bern,

After upgrading to v5 why does the screen display on the sensor still loose the external sensor or the water sensor readings for a few seconds?

Contains new features and fixes.

For the sensor connection and OID issues,

Probes that can be added to the temperature map are those that are labeled as a temperature sensor under the DCIM classification as per our check/monitor bases.

I am trying to create a temperature map.

I have a windows 2k12 server where I have installed the Servercheck monitoring software.

If you watch the sensor LDC display and have 3 items on it say T1 T2 and Water for example on version 3.06 the displays never disappear the readings are constant and reporting in nagios never has iss…

Just installed 4 more sensors on v4. and 4.1