Email alerts showing /n

BestWestBestWest
edited December 2007 in Monitoring Software v12 and lower
Hello



We have version 7.5.3 Starter Edition.



When we have gone to either create individual Alert messages or to edit the Outgoing SMTP Service Message, the information looks OK.



However, when the email reaches the Monitoring account, all returns have been replaced with /n resulting into a garbled message.



Any ideas?

Comments

  • AdministratorAdministrator
    This has been fixed in later versions (see release notes).



    Upgrade to 7.8.6 (if you have a support agreement)
  • BestWestBestWest
    Hello again



    I have upgraded to version 7.8.6, however I still get the /n instead of a Carriage return.



    Have I missed something?
  • AdministratorAdministrator
    Plus run the s-alerts in debug mode, simulate an error and reply with the output

    http://kb.serverscheck.com/index.php?page=index_v2&id=42&c=6
  • BestWestBestWest
    Message that was displayed in the s-debug CMD window is below.



    Net::SMTP_auth=GLOB(0x23a2550)<<< 334 VXNlcm5hbWU6

    Net::SMTP_auth=GLOB(0x23a2550)>>> aGVscGRlc2s=

    Net::SMTP_auth=GLOB(0x23a2550)<<< 334 UGFzc3dvcmQ6

    Net::SMTP_auth=GLOB(0x23a2550)>>> aGVscGRlc2s=

    Net::SMTP_auth=GLOB(0x23a2550)<<< 235 2.7.0 Authentication successful.

    Net::SMTP_auth=GLOB(0x23a2550)>>> MAIL FROM:<alerts@bestwestern.co.uk>

    Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.1.0 alerts@bestwestern.co.uk....Sender OK

    Net::SMTP_auth=GLOB(0x23a2550)>>> RCPT TO:<systemshelpdesk@bestwestern.co.uk>

    Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.1.5 systemshelpdesk@bestwestern.co.uk

    Net::SMTP_auth=GLOB(0x23a2550)>>> DATA

    Net::SMTP_auth=GLOB(0x23a2550)<<< 354 Start mail input; end with <CRLF>.<CRLF>

    Net::SMTP_auth=GLOB(0x23a2550)>>> To: systemshelpdesk@bestwestern.co.uk

    Net::SMTP_auth=GLOB(0x23a2550)>>> From: alerts@bestwestern.co.uk

    Net::SMTP_auth=GLOB(0x23a2550)>>> X-Priority: 1

    Net::SMTP_auth=GLOB(0x23a2550)>>> Priority: Urgent

    Net::SMTP_auth=GLOB(0x23a2550)>>> Subject: The WZCSVC SERVICES service is DOWN on COREIIS-LIVE

    Net::SMTP_auth=GLOB(0x23a2550)>>> The Status of WZCSVC SERVICES ( - COREIIS-LIVE) has changed to DOWN at Tue Dec 11 09:15:28 2007. n nReason: Error: WZCSVCis not running n n nThis rule has been stopped on purpose by Michael....nnnnnnDelete this message now.

    Net::SMTP_auth=GLOB(0x23a2550)>>> .

    Net::SMTP_auth=GLOB(0x23a2550)<<< 250 2.6.0 <MAILSRVELaAOrnGshGV000004f8@mailsrv.bwuk.com> Queued mail for delivery

    Net::SMTP_auth=GLOB(0x23a2550)>>> QUIT

    Net::SMTP_auth=GLOB(0x23a2550)<<< 221 2.0.0 mailsrv.bwuk.com Service closing transmission channel
  • AdministratorAdministrator
    What is the first line of your serverscheck.conf file
  • BestWestBestWest
    The first line is:



    SMTP:<X><X><X>alerts@bestwestern.co.uk<X>%l is %s<X>status of %l (%g) changed to %s at %t. Reason: %r<X>mail.bestwestern.co.uk<X>helpdesk<X>helpdesk<X>alerts@bestwestern.co.uk<X>The %l service is %s on %d<X>The Status of %l (%g - %d) has changed to %s at %t. n nReason: %e n n n%a<X>2<X><X>25
  • AdministratorAdministrator
    When you start the s-alerts.exe from the command prompt, then what version number does it show you?
  • BestWestBestWest
    It shows version 7.5.1
  • AdministratorAdministrator
    OK it seems that the alerting component was not updated with your upgrade.



    You can download it here:

    http://upgrade.serverscheck.net/monitoring_software/s-alerts.exe
  • BestWestBestWest
    Excellent, all is working fine again now.



    Thanks for your help.
This discussion has been closed.